Question 1

How much does a website cost?

Accepted Answer

Website costs vary depending on complexity, features, and requirements. Basic websites typically start around $500-$1,500, while custom web applications can range from $2,000 to $10,000 or more. We provide detailed quotes after understanding your specific needs.

Question 2

How long does it take to build a website?

Accepted Answer

Simple websites typically take 2-4 weeks, while more complex projects can take 6-12 weeks. Timeline depends on project scope, design complexity, and client feedback cycles. We provide detailed timelines during the discovery phase.

Question 3

Do you offer hosting services?

Accepted Answer

Yes, we provide reliable cloud hosting and domain services with 99.9% uptime guarantee. Our hosting solutions are optimized for African markets with local support and competitive pricing.

Question 4

What payment methods do you accept?

Accepted Answer

We accept bank transfers, mobile money (MTN, Airtel, M-Pesa), and international payment methods. Payment terms are flexible and discussed during project planning.

Question 5

Do you provide ongoing maintenance and support?

Accepted Answer

Yes, we offer various support packages from basic maintenance to comprehensive managed services. Ongoing support includes updates, security patches, backups, and technical assistance.

Question 6

Can you integrate mobile money payments?

Accepted Answer

Absolutely. We specialize in integrating local payment methods including MTN Mobile Money, Airtel Money, M-Pesa, and other regional payment gateways. This is essential for e-commerce and donation platforms in East Africa.

Question 7

What is included in your ERP system?

Accepted Answer

Our ERP systems typically include inventory management, sales, finance, HR, and production modules. We customize the solution to match your specific business processes and requirements.

Question 8

How long does ERP implementation take?

Accepted Answer

ERP implementation typically takes 8-16 weeks depending on complexity and customization needs. This includes discovery, design, development, data migration, testing, training, and deployment phases.

Question 9

Do you provide training for ERP systems?

Accepted Answer

Yes, comprehensive training is included with all ERP implementations. We train your team on system usage, workflows, and reporting. Ongoing training support is available as needed.

Question 10

Can you develop mobile apps for both iOS and Android?

Accepted Answer

Yes, we develop both native iOS and Android applications, as well as cross-platform solutions using React Native or Flutter. We help you choose the best approach based on your requirements and budget.

Question 11

How long does mobile app development take?

Accepted Answer

Simple mobile apps take 6-10 weeks, while more complex applications can take 12-20 weeks. Timeline includes design, development, testing, and app store submission.

Question 12

What is the cost of mobile app development?

Accepted Answer

Mobile app costs range from $3,000 for simple apps to $15,000+ for complex applications. Factors include features, platform (iOS, Android, or both), design complexity, and integrations.

Question 13

Do you handle app store submission?

Accepted Answer

Yes, we handle the entire app store submission process for both iOS App Store and Google Play Store, including preparing required materials and managing the approval process.

Question 14

What hosting speed can I expect?

Accepted Answer

Our hosting infrastructure is optimized for speed with CDN integration and modern technologies. Typical load times are under 2 seconds, though actual speeds depend on your website's optimization and user's internet connection.

Question 15

Where are your servers located?

Accepted Answer

We use cloud infrastructure with servers in multiple locations, including options in Africa where available. This reduces latency and improves performance for users in East Africa.

Question 16

Can you help migrate my existing website?

Accepted Answer

Yes, we provide website migration services including content transfer, data migration, DNS configuration, and testing. We ensure minimal downtime during the migration process.

Question 17

Do you offer website redesign services?

Accepted Answer

Yes, we offer complete website redesigns to modernize existing sites, improve user experience, and enhance functionality. We can work with your existing content or create new content as needed.

Question 18

What technologies do you use?

Accepted Answer

We use modern web technologies including Next.js, React, Node.js, and cloud platforms. For mobile apps, we use React Native, Flutter, and native development. We choose technologies that best fit each project's needs.

Question 19

Do you work with NGOs and nonprofits?

Accepted Answer

Yes, we have extensive experience working with NGOs and nonprofits across East Africa. We offer special pricing and understand the unique needs of mission-driven organizations.

Question 20

What is your typical response time for support?

Accepted Answer

Response times vary by support package. Priority support responds within 2-4 hours, standard support within 24 hours, and basic support within 48 hours. Emergency issues are addressed immediately.

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