Frequently Asked Questions

Website costs vary depending on complexity, features, and requirements. Basic websites typically start around $500-$1,500, while custom web applications can range from $2,000 to $10,000 or more. We provide detailed quotes after understanding your specific needs.

It depends on size: a small website (landing page or up to about 5 pages) takes 10–14 days, a business website (about 6–15 pages with a CMS and integrations) 2–4 weeks, and a web application or portal (logins, dashboards, databases) 6–8 weeks. We confirm the timeline after scoping.

Yes, we provide reliable cloud hosting and domain services, and our infrastructure targets 99.9% uptime. Our hosting solutions are optimized for African markets with local support and competitive pricing.

We accept bank transfers, mobile money (MTN, Airtel, M-Pesa), and international payment methods. Payment terms are flexible and discussed during project planning.

Yes, we offer various support packages from basic maintenance to comprehensive managed services. Ongoing support includes updates, security patches, backups, and technical assistance.

Absolutely. We specialize in integrating local payment methods including MTN Mobile Money, Airtel Money, M-Pesa, and other regional payment gateways. This is essential for e-commerce and donation platforms in East Africa.

Our ERP systems typically include inventory management, sales, finance, HR, and production modules. We customize the solution to match your specific business processes and requirements.

ERP implementation typically takes 8-16 weeks depending on complexity and customization needs. This includes discovery, design, development, data migration, testing, training, and deployment phases.

Yes, comprehensive training is included with all ERP implementations. We train your team on system usage, workflows, and reporting. Ongoing training support is available as needed.

Yes, we develop both native iOS and Android applications, as well as cross-platform solutions using React Native or Flutter. We help you choose the best approach based on your requirements and budget.

Simple mobile apps take 6-10 weeks, while more complex applications can take 12-20 weeks. Timeline includes design, development, testing, and app store submission.

Mobile app costs range from $3,000 for simple apps to $15,000+ for complex applications. Factors include features, platform (iOS, Android, or both), design complexity, and integrations.

Yes, we handle the entire app store submission process for both iOS App Store and Google Play Store, including preparing required materials and managing the approval process.

Our hosting infrastructure is optimized for speed with CDN integration and modern technologies. Typical load times are under 2 seconds, though actual speeds depend on your website's optimization and user's internet connection.

We use cloud infrastructure with servers in multiple locations, including options in Africa where available. This reduces latency and improves performance for users in East Africa.

Yes, we migrate websites from any platform, including WordPress, Wix, Squarespace, custom-built sites and legacy systems. Migration covers content transfer, data migration, DNS configuration and testing, with minimal downtime.

Yes, we offer complete website redesigns to modernize existing sites, improve user experience, and enhance functionality. We can work with your existing content or create new content as needed.

We use modern web technologies including Next.js, React, Node.js, and cloud platforms. For mobile apps, we use React Native, Flutter, and native development. We choose technologies that best fit each project's needs.

Yes, we have extensive experience working with NGOs and nonprofits across East Africa. We offer special pricing and understand the unique needs of mission-driven organizations.

Response times vary by support package. Priority support responds within 2-4 hours, standard support within 24 hours, and basic support within 48 hours. Emergency issues are addressed immediately.